At Beone.pk, your satisfaction means everything to us.
We always try to make sure you receive exactly what you ordered, in perfect condition. But if something goes wrong, don’t worry we’ve made our refund process simple and easy for you.
Exchange Eligibility
We accept exchange requests within 2 days after delivery of your order.
To qualify for an exchange:
- The product must be unused, unopened, and in its original packaging.
- The item should be in the same condition as you received it.
- You must have proof of purchase (order number, receipt, or confirmation message).
- The product must be eligible for exchange according to our policy.
If the above conditions are met, you can request a exchange by contacting our support team.
Non-Exchangeable Items
Please note that exchanges are not applicable in the following cases:
- Products reported after 2 days of delivery.
- Items that have been used, damaged, or are not in their original condition.
- Products purchased during special sales, discounts, or clearance offers.
- Items that fall under personal care or hygiene products (for safety and hygiene reasons).
Exchange Process Step by Step
We keep our exchange process simple and hassle-free:
Step 1: Contact our customer support within 2 days of delivery at info@beone.pk OR +923244485441
Step 2: Share your order number, reason for exchange, and any pictures if the product was damaged or incorrect.
Step 3: Our team will review your request and may ask for additional details.
Step 4: Once your exchange request is approved, we will provide instructions for returning the product.
Step 5: After we receive and inspect the returned item, we will arrange a replacement product or exchange item, subject to stock availability.
Return Shipping
The return shipping cost for exchange requests must be paid by the customer unless the product received was damaged, defective, or incorrect.
If the mistake was on our side, we will cover all applicable shipping costs.
Important Notes
- We do not offer cash refunds or payment refunds under this policy.
- Exchanges are subject to product availability.
- Please pack the product securely before sending it back.
- We recommend using a trackable courier service to avoid lost parcels.
- Requests that do not meet our exchange policy requirements may be declined.
Need Help?
If you have any questions regarding an exchange request, our team is here to assist you.
Email: info@beone.pk
WhatsApp / Call: +923244485441
We value your trust and want to make sure your shopping experience with Beone.pk is smooth, safe, and satisfying every single time.