Refund & Returns Policy

At Beone.pk, your satisfaction means everything to us.
We always try to make sure you receive exactly what you ordered, in perfect condition. But if something goes wrong, don’t worry — we’ve made our refund process simple and easy for you.

Refund Eligibility

We accept refund requests within 2 days after delivery of your order.
To qualify for a refund:

  • The product must be unused, unopened, and in its original packaging.

  • The item should be in the same condition as you received it.

  • You must have proof of purchase (order number, receipt, or confirmation message).

If the above conditions are met, you can request a refund by contacting our support team.

Non-Refundable Items

Please note that refunds are not applicable in the following cases:

  • Products returned after 2 days of delivery.

  • Items that have been used, damaged, or not in original condition.

  • Products purchased during special sales, discounts, or clearance offers.

  • Items that fall under personal care or hygiene products (for safety reasons).

Refund Process – Step by Step

We keep our refund process clear and simple:

Step 1: Contact our customer support within 2 days of delivery at  [email protected] OR  +923244485441
Step 2: Share your order number, reason for refund, and any pictures if the product was damaged or incorrect.
Step 3: Our team will review your request and may ask for additional details.
Step 4: Once your request is approved, you’ll receive instructions on how to return the product.
Step 5: After we receive and inspect your returned item, we’ll process your refund to your original payment method within a few business days.

Return Shipping

  • The return shipping cost must be paid by the customer, unless the product you received was defective or incorrect.

  • If the mistake was on our side, we’ll cover all shipping costs.

Refund Time

Once we receive your returned item and it passes inspection, your refund will be processed within 5–7 business days.
The time may vary slightly depending on your bank or payment provider.

Important Notes

  • Make sure the product is packed securely when sending it back to us.

  • We recommend using a trackable courier service to avoid lost parcels.

  • If your refund request doesn’t meet our policy requirements, it may be rejected.

Need Help?

If you have any questions or face any issue with your refund, our team is here to help you.

Email: [email protected]
WhatsApp / Call: +923244485441

We value your trust and want to make sure your shopping experience with Beone.pk is smooth, safe, and satisfying — every single time.